Innovation speed: on the front foot

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The fact that IT departments had been forced to stay in the background over the past year was to a large extent inevitable. (Representative image)

By Abhilash Purushothaman

In those early days and weeks of the pandemic, when technologists were working around the clock to ensure their organizations could continue to serve clients (and in many cases – stay in business), few would have imagined that they would still work under such intense conditions. pressure more than a year later.

The result of such a rapid digital transformation has brought increasing complexity to the IT department, with technologists having to monitor and manage an increasingly large IT fleet. A dramatic acceleration in cloud computing initiatives has left many technologists overseeing a patchwork of legacy, hybrid, and cloud technologies, and trying to make sense of skyrocketing data volumes across the computing stack.

In research conducted by AppDynamics (Agents of Transformation 2021: The Rise of Full-Stack Observability), 84% of technologists in India say their response to the pandemic has created more IT complexity than ever before. additional complexity. So technologists found themselves on the back foot, in a cycle of constant firefighting to identify and resolve issues before they affect the customer and the business. They just can’t see what’s important and where they should focus their attention. And the impact of that has been long hours, extreme pressure, and the constant fear that any mistakes could be costly.

Return to the front foot
The fact that IT departments had been forced to stay in the background over the past year was to a large extent inevitable. However, we are now more than a year into the pandemic and organizations must find a more sustainable approach to digital transformation. Business leaders must now understand that the current pace of change and disruption will not reverse over the next few years, even after the pandemic has passed; where appropriate, the speed of innovation required to be competitive will accelerate further.

Organizations will need to find ways to establish a more proactive and positive approach to ‘digital transformation as usual’ and prepare for what Accenture describes as the decade of the ‘never normal’ – a new era. defined by rapid changes in cultural norms, societal values ​​and behaviors ”.

It’s critical for organizations to make sure technologists have the tools and information they need to proactively manage and optimize technology performance. This means full visibility of the entire IT fleet and the ability to correlate technology performance with real-time business results.

The result of such a rapid digital transformation has brought increasing complexity to the IT department, with technologists having to monitor and manage an increasingly large IT fleet.The result of such a rapid digital transformation has brought increasing complexity to the IT department, with technologists having to monitor and manage an increasingly large IT fleet.

A moment of judgment in the IT department
Even after a year of relentless pressure within IT, technologists remain firmly committed to driving digital transformation quickly and are extremely excited about the future.

However, technologists are prevented from realizing their potential without the ability to prioritize technology performance fixes based on the potential impact on the business. This lack of visibility and insight will prevent them from playing the role of elite technologists and ultimately prevent them from delivering the innovation and flawless digital experiences their organizations so desperately need.

Business and IT managers should take note of this warning or they risk wasting all the progress (and investments) they have made in transforming their business during the pandemic. It’s time to end the firefighting and take the lead, with a proactive approach to digital transformation and technology performance.

The author is MD (India and Saarc), Cisco AppDynamics

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