Viewer Software Key for Security Operations Centers

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Display solutions play a key role in SOCs by providing the displays that individuals and teams need to view and share the multiple data sources needed in a SOC today.

Security Operations Center (SOC)

Each SOC has multiple sources and inputs, both physical and virtual, all of which provide multiple data points to operators, in order to provide the highest levels of physical and cyber security, including surveillance camera feeds, access control and alarm systems for physical security, as well as dashboards and web applications for cybersecurity applications.

Current advances in technology and computing power have not only made security systems more and more scalable, adding hundreds, if not thousands, of additional data points to a SOC, but the speed at which data arrive also increased significantly.

Precise monitoring and surveillance

This has made tracking and monitoring much more accurate and efficient, but also more difficult for operators as they cannot realistically monitor the hundreds or even thousands of cameras, dashboards, calls, etc. reactively.

Lack of situational awareness is often one of the main factors in poor decision making

For SOC operators to be able to mitigate incidents less reactively and take meaningful action, streamlined, actionable data is needed. This is what will guarantee SOC operators real knowledge of the situation. Situational awareness is a key foundation for effective decision making. In its simplest form, “it’s knowing what’s going on”.

Lack of situational awareness is often a major contributor to poor decision making and accidents attributed to human error.

Achieve “ real ” situational awareness

Situational awareness is not just what has already happened, but what is likely to happen next and achieve “ real ” situational awareness, a combination of actionable data and the ability to provide this information or data to the right people, at the right time.

This is where visualization platforms (called visual networking platforms) that provide both situational real estate, as well as support for computer vision and AI, can help SOCs achieve real situational awareness.

Role of computer vision and AI technologies

Proactive situational awareness occurs when data entering the SOC is analyzed in real time and then fed to operators who are key decision makers and stakeholders in near real time for actionable visualization.

Computer vision is a field of artificial intelligence that trains computers to interpret and understand digital images and videos. It is a way to automate the tasks that the human visual system can also perform, the automatic extraction, analysis and understanding of useful information from a single image or sequence of images.

There are many potential added values ​​that computer vision can bring to operations centers of different types. Here are some examples:

  • Face recognition: Face detection algorithms can be applied to filter and identify an individual.
  • Biometric systems: AI can be applied to biometric descriptions such as fingerprints, iris, and face matching.
  • Surveillance: Computer vision supports IoT cameras used to monitor activities and movements of any type that may be related to safety and security, whether it is occupational safety or physical security.
  • Smart cities: AI and computer vision can be used to improve mobility through quantitative, objective and automated management of the use of resources (parking lots, roads, public places, etc.) based on the analysis of CCTV data.
  • Event recognition: Improve the visualization and decision-making process of human operators or existing CCTV solutions, by integrating real-time video data analysis algorithms to understand the content of the filmed scene and extract from it relevant information.
  • Monitoring: Respond to specific tasks in terms of continuous monitoring and surveillance in many application frameworks: improvement of logistics management in storage warehouses, counting of people during event gatherings, monitoring of metro stations, areas coastal, etc.

Computer vision applications

When reviewing a computer vision application, it is important to ensure that the rest of the operations center infrastructure, such as the solution that drives displays and video walls, will connect and will work well with computer vision app.

The best way to do this is of course to use a software approach to display information and data, rather than a traditional AV hardware approach, which can have incompatibilities.

Open and software-defined technology solutions

Software-defined and open technology solutions provide broader support for any type of application the SOC may need

Software-defined and open technology solutions provide broader support for any type of application the SOC may need, including computer vision.

In the modern world, where everything goes digital, all security services and applications are now networked and, as such, belong to IT. Audiovisual applications and services are increasingly becoming an integral part of an organization’s IT infrastructure.

AV software-defined approach

IT teams responsible for data protection are more supportive of a software approach to VA that enables virtualized and open technologies as opposed to traditional hardware solutions.

The flexibility of the software allows for more efficient refresh cycles, extensions and upgrades. The rise of AV over IP technologies has enabled SOC IT teams to efficiently integrate AV solutions into their existing stack, dramatically reducing overhead costs, in terms of technology investments, staff training, maintenance and even the physical infrastructure.

AV over IP software platforms

Additionally, with AV over IP software-defined AV platforms, IT teams can more easily integrate AI and computer vision applications within the SOC, and have better control of incoming data, while achieving real knowledge of the situation.

Situational awareness is about delivering actionable data to the right people, at the right time, to deal with incidents and security challenges.

Situational awareness is driven by actionable data delivered to the right people

Often, the people who need to know about security risks or breaches are not physically present in the operations centers, so having the data and information locked within the four walls of the SOC does not provide not real situational awareness.

Hyper-scalable visual platforms

Instead, it is necessary to be able to stream the video feed, data dashboard and information to any screen, anywhere, anytime – including desktops, tablets – so that the right people can see, whether it is an executive in a different office or working from home, or security guards walking the hallways or streets.

New technologies continue to expand the reach and benefits of security operations centers. However, interoperability plays a key role in bringing together AI, machine learning and computer vision technologies, to ensure that data is transformed into actionable data, which is delivered to the right people to provide a ‘ “ true ” situational awareness.

Software-defined AV-over-IP platforms are the perfect way to facilitate this for all organizations with physical security and cybersecurity needs.



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